Worldwide Shipping

On All Products

Klarna & Clearpay

We accept these payments

Large range of products

Love the way you look.

Due to high demand all Orders are now taking up to 14 days processing and shipping time

Delivery and Returns

How long is delivery?

Delivery is currently taking 7 business working days. If your product is on back order this can take up to 21 days depending on which range of hair you have chosen. You will get an email after purchase to confirm your order and the delivery time.

If my colour isn’t in stock how long is delivery to order it in?

Typically around 1-3 weeks.

The Tarti Collection Returns policy
 HOW DO I RETURN AN ITEM?

You can return items to us within 14 days of Delivery – The item MUST be returned within the 14 day period.  Due to the nature and hygiene of our products, ALL products must be unopened and in its original shipped condition for the return to be accepted. Any products that have been opened or tampered with will not be accepted for a refund.

 

CAN I EXCHANGE ITEMS?

Yes exchanges are accepted within 14 days of Delivery. – The item MUST be returned within the 14 day period.  Due to the nature and hygiene of our hair products, ALL products must be unopened and in its original shipped condition for an exchange to be accepted.

 

RETURN & EXCHANGE

For hygiene reasons, we cannot accept any products back that have been worn or removed from the security tie. Items will be returned to the customer and no refund will be issued if items are deemed worn or tampered with.

We will also return to the customer if  items are received after the 14day period for both returns & exchange options.

 

DO I HAVE TO PAY TO RETURN AN ITEM?

Unfortunately, we do not have a free returns system. We would advise returning all items Via Royal Mail Special Delivery insuring the product at the correct value.

 

HOW LONG DOES A RETURN TAKE TO PROCESS?

We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

Refunds can take 14 days from the day we receive your return in our warehouse. Please allow 3-5 working days from your refund notification for the funds to clear in your account.

 

CAN I RETURN MY ITEM FOR A FULL REFUND

You can return items to us within 14 days of delivery as oppose to purchase. All refunds take around 7-21 business days. We will only accept items back that are still in the original packaging, with ties unopened, if the ties has been broken we cannot refund you.

 

DO I HAVE TO PAY TO RETURN AN ITEM?

Yes sorry girls we do not have a free returns system yet, but maybe in the future.

 

I WANT TO EXCHANGE AN ITEM, IS THIS OK?

Yes of course, as long as your item is unopened and has not been tampered with you can exchange your item.

 

RETURNS ADDRESS

The Tarti Collection

87 Duke Street

Barrow in Furness

Cumbria

LA14 1RH

email – thetarticollection@gmail.com

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